hots51 Privacy Policy — How We Protect Your Data

1 Who This Policy Applies To

This Privacy Policy applies to all registered players and visitors of hots51.vu. It covers how hots51 handles personal data collected through the website, the hots51 mobile app available for download, and any communications between you and our support team.

By creating an account or continuing to use our services, you acknowledge that you have read and understood this policy. If you do not agree, please do not use the platform.

2 What Information We Collect

hots51 collects personal data through two main channels: information you provide directly, and data generated automatically when you use the platform.

Information you provide directly:

• Full legal name, date of birth, and gender — collected during account registration
• Contact details including email address and mobile number
• Government-issued ID and supporting documents submitted during identity verification (KYC)
• Payment account details used for deposits and withdrawals, such as bank account numbers or registered e-wallet details
• Communications you send to our support team via email or chat

Data collected automatically:

• Device information — device type, operating system, browser version
• IP address and approximate location derived from it
• Login timestamps, session duration, and platform activity logs
• Gaming activity including game types played, bet amounts, and transaction history
• Cookies and similar tracking technologies used to maintain your session and improve platform performance

3 Why We Collect Your Data

Every piece of data hots51 collects serves a specific operational purpose. The table below outlines the main uses:

4 Legal Basis for Processing

hots51 processes your personal data on the following legal grounds under applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act 10173):

• Contractual necessity — processing required to create and manage your account and deliver the services you signed up for
• Legal obligation — processing required to comply with anti-money laundering (AML) rules, age verification requirements, and other applicable regulations
• Legitimate interests — processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights
• Consent — for optional communications such as promotional updates, where you have given explicit consent that you may withdraw at any time

5 How We Store and Protect Your Data

hots51 takes the security of your personal information seriously. All data transmitted between your device and our servers is protected using SSL/TLS encryption. Sensitive account data is stored on secured servers with access controls limited to authorised personnel only.

Account logins are protected by OTP-based two-step verification. We recommend that you also use a strong, unique password and never share your login credentials with anyone.

While we apply industry-standard security measures, no system is completely immune to risk. If you suspect that your account has been compromised, contact our support team at [email protected] immediately so we can take action.

6 Cookies and Tracking

hots51 uses cookies and similar technologies to keep your session active, remember your preferences, and analyse platform usage patterns. Cookies help us make the platform faster and more reliable for players across Manila, Cebu, Davao, and the rest of the Philippines.

The types of cookies we use include:

• Essential cookies — required for the platform to function, including session management and security tokens
• Functional cookies — used to remember your language and display preferences
• Analytics cookies — used to understand how players navigate the platform so we can improve the experience

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use the platform normally.

7 Sharing Your Information

hots51 does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors and banks — your payment account details are shared with the relevant financial institution only to process the transaction you initiated
• Identity verification providers — KYC documents may be processed by a third-party verification service operating under strict data handling agreements
• IT and platform service providers — technical partners who support the operation of hots51.vu under data processing agreements that require them to protect your information
• Legal authorities — where we are required to disclose data by law, court order, or a lawful request from a competent Philippine authority

Any third party that receives your data on behalf of hots51 is contractually required to handle it in accordance with this Privacy Policy and applicable data protection laws.

8 Data Retention

hots51 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable laws and regulations. Transaction records and identity documents are typically retained for a minimum of five years in line with standard financial record-keeping obligations.

When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised. You may request deletion of non-essential data at any time — see Section 9 for your rights.

9 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, Philippine players have the following rights regarding their personal data held by hots51:

To exercise any of these rights, contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond within a reasonable timeframe as required by law.

10 Children and Minors

hots51 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we discover that an account has been created by or for an underage individual, the account will be closed immediately and any associated data will be handled appropriately.

If you believe a minor has registered on hots51, please contact us at [email protected] so we can investigate and act promptly.

11 Changes to This Privacy Policy

hots51 may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When material changes are made, registered players will be notified by email or through an in-platform notice. The date at the top of this page reflects the most recent revision.

Continuing to use hots51 after an update has been communicated means you accept the revised policy. If you have concerns about any change, you may contact our support team or request account closure before the update takes effect.

12 Contact and Data Inquiries

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your information is being handled, please reach out to us:

You may also refer to our FAQ page for general information about account management and platform security, or review our Terms and Conditions for the full agreement governing your use of hots51.